Refund Policy

You can ask for a full refund within 14 days of any Pro payment. That covers your first payment and every renewal, monthly or yearly, including extra live services added to your plan.

Email [email protected] from the address on your account, or include it in your message. A receipt number helps us find the payment faster, but it is not required.

Payments are processed by Dodo Payments, our merchant of record, so refunds go back through Dodo Payments to the card or method you paid with. Once we approve a refund it usually reaches you within 5–10 business days, depending on your bank.

After 14 days a payment is not refundable, and we do not give partial refunds for unused time. You can still cancel at any time: your subscription won't renew, and Pro stays active until the end of the period you paid for. Your account then moves to the Free plan, and your content stays in place.

If you are charged twice by mistake, or if we end the service for reasons that aren't your fault, we refund the affected amount without you having to ask. See the Terms of Service.

Please write to us before opening a dispute with your bank. We can usually sort a problem out faster, and a chargeback may pause your Pro access while it is reviewed.

This policy adds to, and does not replace, any rights you have under the consumer law of the country where you live.